Terms and Conditions
We, Ponte Ferries Ltd, are a limited liability company registered in Malta bearing the company registration number C96981 and having our registered office at No 1, Tomatoes Street, Xewkija Industrial Estate, Xewkija (Gozo), Malta (hereinafter referred to as “We”, “Us”, “Our” or “the Company”), and offer ferry services between Valletta, Malta and Augusta,Sicily.
These Terms and Conditions relate to Your use of the website and/or the booking and purchasing of any tickets/coupons/travel with Us whether from Our offices at Cruise Port Terminal, Pinto Wharf, Floriana or online via Our website https://ponteferries.com/ Before confirming the booking and the purchase of the tickets you must read these Terms and Conditions carefully.
We have the right to revise and amend these Terms and Conditions from time to time to reflect, amongst other things, changes in market conditions affecting our business, changes in technology, changes to health and safety laws or procedures, changes in payment methods, changes in relevant laws and regulatory requirements, or for any other lawful reason. Your continued access to or the use of our website and/or the services we offer constitutes your acceptance of any such change or amendment to these Terms and Conditions. You will be subject to the Terms and Conditions in force at the time that you book your tickets from Us, unless any changes to these Terms and Conditions are required to be made by law or governmental authority and You will be notified of such changes.
We can be contacted at email@example.com or by phoning us on +356 27998989 or coming to Our offices at Cruise Port Terminal, Pinto Wharf, Floriana, during normal office hours.
“SDR” means the Special Drawing Rights as defined by the International Monetary Fund as an international reserve asset. Please visit: https://www.imf.org/external/np/fin/data/rms_sdrv.aspx
“You” and “Your” refers to the booking holder or the passenger on Our ferries, as the context may require.
2. Booking Tickets, Prices, and Travelling with Us
You can book your tickets directly with us either by coming to Our offices at Cruise Port Terminal, Pinto Wharf, Floriana ,online via our website or otherwise through our web based application (app). You will receive a ticket – whether in physical or electronic form – upon placing a booking with Us.
It should be noted that these Terms and Conditions also apply in those instances where tickets are purchased through agents.
Ticket prices are dependent on the chosen date of departure and, when travelling with your own vehicle, on the dimensions of the vehicle that will be brought on board the ferry. Ticket prices are available on demand on Our website and at Our offices. Prices are inclusive of VAT and other taxes.
Payment of the ticket fare price must be made at the time the booking is placed. We accept cash and card payments. Cash payments are only available if the booking is made directly at Our offices.
We reserve the right to change the price of the tickets for any given day. You will not be affected by any changes in the price if You have already purchased your ticket. However, You shall not be entitled to the reimbursement of the difference in price should the fare be lowered.
Fuel surcharge may be applied from time to time at Our discretion.
Unless otherwise specified, prices are not inclusive of meals during any given trip.
Promo codes/vouchers are applicable to individual bookings. Promo vouchers are non – refundable and has no cash value. Applicable on new bookings only.
Promo codes/vouchers are not applicable on organised Day Tours and are not in conjunction with any other offer/s.
Promo Codes travel dates are as follows:-
- Pama Promo until 30th September 2022
- Agenda Promo until 30th September 2022
- BayStreet Promo until 30th September 2022
Your booking will only be accepted subject to your agreement to these Terms and Conditions.
For You to be able to book your ticket with Us, We will require your full name, date of birth, passport number and/or identity card number. It is your duty to supply Us with the correct information. We reserve the right to ask you to furnish Us with any other information we may require including, but not limited to Your contact number and your email address. We shall not be liable for any issues that may arise as a result of Your providing Us with incorrect details. It is the passenger’s responsibility to check carefully the booking details / travel documents and inform the travel agent should any inaccuracies be found.
Acceptance of booking remains subject to applicable codes and legislation, as well as authorization for carriage by the relevant authorities at loading and/or discharging ports.
You must present your ticket before boarding the ferry. The ticket may be presented either in printed form or electronically on Your smartphone. It is Your responsibility to ensure that You do not lose your tickets. No refunds will be issued for lost tickets. You are also required to bring with you the necessary travel documentation, including a valid passport, identity card, and immigration visas or border formalities (where applicable). Failure to present the aforementioned documents will result in Your boarding being denied without being refunded. We are not responsible in the event that you are not allowed to embark at the point of origin or to disembark at the port of destination due to your lack of the necessary documents or non-observance of formalities. In such instances, You may be requested to compensate Us for any eventual damages and expenses, including the issuance of a return ticket, if this is applicable.
Passengers must be present for embarkation at least one hour before departure and passengers travelling with vehicles must be present for embarkation at least one and a half hours before departure time. Embarkation may be denied to passengers / vehicles arriving after the set time. Check in closes half an hour prior to every departure. It is Your responsibility to be at the designated place and time for check-in prior to departure, as stipulated on your ticket and to be seated in areas of the vessel as indicated on the boarding ticket provided to you prior to departure, unless you have pre-selected your seat (at a charge) upon booking, in which case you should proceed to the chosen seat. No refund will be issued if You fail to arrive at the designated place and time prior to departure.
Parents travelling with children must ensure that they are supervised at all times and remain seated throughout the voyage. Children under 12 years of age cannot travel unaccompanied. Parents/guardians are kindly asked to fill the unaccompanied minors travelling form for unaccompanied minors between the age of 12 to 18. The form must be presented at the check-in desk prior departure.
Passengers are reminded to read the boarding conditions which are available on the Company’s website, at Travel Agents and at the reservations office.
Domestic cats, dogs and rabbits (pets) may travel onboard the vessel as long this is declared at the booking stage. All pets travelling on board the vessel shall have a valid pet passport together with all necessary vaccination certificates and other documents which may be required at law in order to travel.
At booking stage, You are to indicate whether your pet will be accompanying you throughout the voyage or whether your pet will remain in Your booked vehicle during the voyage. Pets staying on board the passenger area of the vessel shall be accompanied by You in a designated Pet Area in the vessel. All dogs shall wear a muzzle and cats shall travel in a carrier. It should be noted that the crew may direct (for whatever reason within their discretion) that pets shall be kept in indoor of outdoor dedicated holds.
We reservice the right to refuse boarding of pets, both to be held in vehicles or in the Pet Area on any given voyage.
We bear no liability whatsoever in relation to any liability arising pursuant to the carriage of pets on board the vessel. Whilst it is suggested that vehicles should be fully ventilated in the case of pets travelling in such vehicles, it is up to You to ensure that Your pet is fit for travel taking into account all conditions of travel including inclement weather.
For further inquiries regarding pets travelling to or from Malta, kindly visit the Veterinary Regulation Directorate site and follow the procedure indicated. In case of any queries, kindly contact the following entities as the case may be before booking stage:
+356 2292 5216/5172 from Monday to Friday from 7.00 am to 3.00 pm or in case of delays or emergency contact out of office hours (24/7) +356 9917 0532. You can also contact the Veterinary Regulation Directorate via email at: firstname.lastname@example.org
For further information regarding pet travel to Augusta, kindly contact ‘Servizio di igiene degli allevamenti’ Siracusa, Telephone: +39 0931484092-4077, 4618 Email: email@example.com. The Veterinary Authorities in Malta are to be contacted directly by passengers prior to arrival / departure Malta.
3. Amendments or Cancellations made by You
Unless otherwise advised, You may have the right to amend and/or cancel Your booking with us via our website or by telephoning Us directly or by visiting our offices during office hours at Valletta Cruise Port Terminal, Pinto Wharf Floriana. This depends on the type of ticket purchased, as per below.
You can amend the date and/or time of your booking in the manner specified hereunder. When such changes are made, You will be charged the price difference if the original ticket price is lower than the price of the ticket on the amended date. Provided that You notify Us of the transfer at least forty-eight (48) hours prior to the time of the departure, You can transfer a booking to any other person. The transfer must be made by the person responsible for the original booking. We may charge a fee for each name change. If there are additional costs associated with the transfer, You must pay these in full at the time of the transfer. The person to whom the booking is transferred must fulfil any criteria that the original booking holder had to fulfil, and the former will be subject to these Terms and Conditions as if s/he had been the original booking holder.
Subject to the completion of any necessary forms as may be required, when cancelling a booking, You are entitled to a refund of the unused portion of the ticket subject to the following conditions:
- Passengers cancelling before sailing are not entitled to a refund, but may rebook with no penalty;
- Passengers not checking in on time for departure or for any reason not embarking are not eligible for refunds, partial or otherwise of the amount paid, but the ticket may be rebooked;
- Vehicle tickets are not refundable. Vehicle tickets not utilized on the booked date shall be cancelled and not refunded.
- Passenger tickets purchased with special offers are not refundable.
It should be noted that any tickets purchased under special offer (i.e. not standard retail fare) cannot be refunded upon cancellation. Any fare paid shall be credited for future use. You will be charged the price difference if the original ticket price is lower than the price of the ticket on the newly chosen travel date, subject to any charges/fees which We may charge in this regard if applicable.
The health and safety of the ferry and those on board is of paramount importance to Us. For safety and security reasons, We may request a search of passengers and inspect Your vehicles/luggage before boarding and once on board.
You are reminded that it is your responsibility to ensure that You are fit to travel and if Your conduct will not impair the safety of the vessel or inconvenience other passengers. Your attention is drawn to the possibility of weather conditions changing during a voyage. Passengers with a medical condition, for which they have not sought professional advice, are asked to inform a member of Our staff prior to departure. The master of the vessel may, at his discretion and in the interest of the passenger, disallow boarding. Embarkation is not on a first come first on basis but dictated by safety and logistical considerations.
If it appears to the Company and/or the master of the vessel that a passenger is:
- for any reason whatsoever unfit to travel; or
- likely to endanger his/her health or safety; or
- likely to endanger the health or safety or impair the comfort of others on board;
We and/or the master shall be entitled at any time to take any of the following courses as appear appropriate to them namely to:
- require the passenger to take any diagnostic medical tests prior to embarkation and submit such results to Us and/or the master of the vessel;
- refuse to embark or disembark the passenger at any particular port; or
- disembark the passenger at any port; or
- transfer the passenger from one berth to another; or
- confine the passenger to a cabin, room or other appropriate place on the vessel; or
- administer first aid and administer any drug, medicine or other substance or to admit and/or confine the passenger to a hospital or other similar institution at any port, provided that the master considers that any such steps are necessary.
Where a Passenger is refused embarkation or is disembarked for the above reasons, We shall not be liable for any loss or expense caused to the passenger nor shall the passenger be entitled to any compensation.
We reserve the right to refuse passage to anyone who in Our and/or the master’s opinion is unfit for travel or anyone whose condition may constitute a danger to themselves or others onboard.
We reserve the right to perform non-invasive checks on passengers prior to boarding/embarkation.
5. Disabled Persons and Persons with Reduced Mobility
If You are a person with a disability or with reduced mobility, We will provide You with the assistance you require free charge as specified in Annexes II and II to Regulation 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway (hereinafter “the Passenger Rights Regulation”), in ports, including embarkation and disembarkation, and on board the ferry.
In order for Us to provide You with the assistance you require, You are to notify Us at the time of booking Your ticket or advance purchase of the ticket of Your specific needs with regard to seating or any other services required or of Your need to bring medical equipment or a recognised assistance dog on board the ferry.
Furthermore, You are to notify Us by phoning Us on +356 27998989 or by emailing Us at firstname.lastname@example.org of Your needs for such assistance at the latest 48 hours before the assistance is needed. You are to also present yourself at the designate point at the port terminal at which You are to announce your arrival and request assistance at least 1 hour before embarkation or departure time, whichever is the earliest.
This notwithstanding, we may refuse to accept a ticket booking from or to issue a ticket to a person with a disability of with reduced mobility in the following instances:
- To meet applicable safety requirements established by national, European Union, and international law or in order to meet safety requirements established by competent authorities, or
- Where the design of the ferry or the port’s infrastructure and equipment, including port terminals, make it impossible to carry out the embarkation, disembarkation, or the carriage of such persons in a safe or operationally feasible manner.
In the event of such a refusal to accept a reservation or to issue a ticket, We will make all reasonable efforts to propose an acceptable alternative transport on a passenger service operated by Us.
Furthermore, in the event that You may hold a reservation or have a ticket and are nonetheless denied embarkation, You will be offered a choice between:
- Reimbursement within 7 days, paid either via bank transfer, cheque, or cash, of the full ticket price for the part of the journey not made and for the part of the journey made if the journey no longer serves any purpose in relation to your original travel plan and, where relevant, a return service to the first point of departure at the earliest opportunity, or
- Re-routing to the final destination at no additional cost to You and under comparable conditions at the earliest opportunity, or
- Re-routing to the final destination under comparable conditions at a later date at Your convenience, subject to the availability of tickets.
Where strictly necessary, We may require that a disabled person or a person with reduced mobility be accompanied by another person who is capable of providing the assistance required by the relevant person. As regards passenger services, such an accompanying person shall be carried free of charge.
6. Limitation of Liability
The extent of our liability is limited in certain circumstances, as laid out in the Convention relating to the Carriage of Passengers and Luggage by Sea 1974 (“the Athens Convention”), the Passenger Rights Regulations and Regulation (EC) No 392/2009 of the European Parliament and of the Council of 23 April 2009 on the liability of carriers of passengers by sea in the event of accidents (hereinafter “the Liability of Carriers Regulation”). This will limit Our liability for death, personal injury, loss of or damage to luggage and vehicles in most cases, as well as making special provisions for valuable items. Any limitation of liability that We benefit from shall also extend to any of our agents, ferries, staff, or any other representative engaged by Us.
We are not liable for any losses, damages or expenses or for consequential losses, however arising, except as specified in these Terms and Conditions or as provided for in the Athens Convention, the Passenger Rights Regulations and the Liability of Carriers Regulations. In no circumstances will We be liable to you for any loss, damage or expense of any nature which arises out of:
- Your fault or that of any person travelling with You, or
- the act or omission of any third party who has no connection with the provision of the services we have agreed to provide to You where such act or omission is unforeseeable or unavoidable by Us, or
- any unusual or unforeseeable circumstances outside Our control where the consequences could not have been avoidable even with the exercise of all due care by Us, or
- any incident/damage occasioned due to the encounter of inclement weather during any particular voyage.
Without prejudice to the generality of the foregoing, to the extent permitted by law, and as provided for in any applicable law, in particular the Athens Convention, the Passenger Rights Regulations and the Liability of Carriers Regulation:
- We will not be liable for any loss suffered as a result of the death or personal injury caused to You unless such death or personal injury was due to our fault or neglect or the fault or neglect of Our staff. In such circumstances, our liability shall be limited to not more than SDR 400,000.
- We will not be liable for any loss or damage caused to cabin luggage unless such loss or damage was due to Our fault or neglect or the fault or neglect of Our staff. In such circumstances, Our liability shall be limited to not more than SDR 2,250 per passenger.
- We will not be liable for any loss or damage caused to your vehicle (including for avoidance of doubt: tractor and trailer units, trucks and small vans, tractors), or to any luggage or goods on or in your vehicle, other than cabin luggage, unless such loss or damage was due to Our fault or neglect or the fault or neglect of our staff. In such circumstances, Our liability shall be limited to not more than SDR 12,700 per passenger.
- We will not be liable for the loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art, or other valuables, except where these have been deposited with us with the express agreed purpose of safe keeping. In such circumstances, our liability shall be limited to not more than SDR 3,375 per passenger.
- If You are a person with a disability or with reduced mobility and you suffer a loss as a result of the loss of or damage to mobility equipment or other specific equipment that you are required to use, We shall only be liable if the incident that caused the loss was due to our fault or negligence. Any compensation to be granted in this regard shall correspond to the replacement value of the equipment concerned or to the costs relating to repairs.
- Our liability for the loss of or damage to Your cabin luggage shall in no case exceed SDR 2,250 per passenger, per carriage. Our liability for the loss of or damage to vehicles including all luggage carried in or on the vehicle shall in no case exceed SDR 12,700 per vehicle, per carriage. Our liability for the loss of or damage to any other luggage shall in no case exceed SDR 3,375 per passenger, per carriage.
This limitation of liability does not apply if the damage results from Our act or omission done with the intent to cause such damage, recklessly, and with knowledge that such damage would probably result.
Any action for loss suffered as a result of death or personal injury and any action for damages arising out of loss of or damage to luggage shall be barred by the lapse of 2 years.
- Notice of loss or damage to luggage
In the event of lost or damaged luggage, you must give us written notice:
- In the case of cabin luggage before or at the time of your disembarkation, and for all other luggage before or at the time of its re-delivery, and
- In the case of damage to luggage which is not apparent, or loss of luggage, within 15 days from the date of disembarkation or re-delivery or from the time when such re-delivery should have taken place.
If You fail to provide us with such written notice, We shall presume that you have received the luggage undamaged.
You are not, however, required to give us written notice where we have undertaken a joint inspection of your baggage with you.
Any action for damages arising out of the loss or damage to luggage shall be barred by the lapse of 2 years.
- Liability in the case of a shipping incident
Where You suffer a loss as a result of death or personal injury caused by a shipping incident, we will make an advanced payment sufficient to cover immediate economic needs on a basis proportionate to the damage suffered within 15 days of the identification of the person entitled to damages. In the event of a death, the payment will not be less than €21,000. This advanced payment does not constitute a recognition of our liability and may be offset against any subsequent sums payable to You.
In the event that you suffer a loss as a result of death or personal injury caused by a shipping incident, We will be liable to the extent that such loss does not exceed SDR 250,000. We will not, however, be liable for such loss as a result of death or personal injury if such loss results from an act of war, hostilities, civil war, insurrection or a natural phenomenon of an exceptional, inevitable and irresistible character, or if the loss was wholly caused by an act or omission done with the intent to cause the incident by a third party. If the loss exceeds SDR 250,000, we will be further liable unless the loss occurred without our fault or neglect or the fault or neglect of our staff. Our liability shall in no case exceed SDR 400,000.
For the purposes of this clause, a “shipping incident” means a shipwreck, capsizing, collision, or stranding of the ferry, explosion or fire in the ferry, or a defect in the ferry.
7. Cancellations or Delayed Departures
We may have to cancel, delay or reschedule a ferry service due to adverse weather conditions (hereinafter “weather conditions”) which may endanger the safe operation of the ferry, including without limitation, strong winds, heavy seas, strong currents, extremely high or low water levels, tornados or floods, or for safety, health or technical reasons. Cancellation, delay or rescheduling of a service may also be required in the case of a force majeure event, including without limitation, war, the threat of war, terrorism, fire, industrial disputes, pandemic, natural disaster, nuclear disaster and other extraordinary circumstances that prevent the ferry from sailing. We will do our best to inform you as soon as possible of any cancellation, delay or rescheduling of your service. It is Your responsibility to ensure that We have Your correct contact details for this purpose. Passengers should, before departure, ensure that no variations have taken place concerning the vessel’s time and date of sailing indicated on the ticket.
We shall not be responsible for the provision of the remedies laid out in this clause in the event of cancellation, delay or rescheduling of a ferry service due to weather conditions or a force majeure event.
In the event of a cancellation or a delay in departure for any other reason, a notice to such effect will be communicated on www.ponteferries.com and shall be transmitted through the web based application (app). It is your responsibility to check the aforementioned website/application prior to departure. It is Your responsibility to ensure that we have Your correct contact details for this purpose.
- Rerouting or reimbursement
Where we reasonably expect the ferry service to be cancelled or delayed in departure for more than 90 minutes, you will be offered
re-routing to the final destination, under comparable conditions, at the earliest opportunity and at no additional cost. Should such re-routing not be possible, you will be offered reimbursement of the ticket price and, where relevant, a return service free of charge to the first point of departure.
Our liability in this regard shall be strictly limited to the above specified remedies.
It is Your responsibility to check and ensure you possess all required vehicle documentation.
By confirming booking, You acknowledge that the ferry’s captain and/or crew and embarkation staff have the right to exercise strict control to ensure that the information You provide at time of booking is accurate. This is required for security reasons.
It is Your responsibility to ensure that you lock your vehicle when the vehicle is on board. You are responsible for driving your vehicle on and off the ferry and to ensure that the vehicle is roadworthy.
Vehicles are loaded and secured onboard in the order established by the master and shall be left in first gear (manual) or in ‘P’ (automatic), with handbrake fully engaged and emergency/parking brakes must be secure during the entirety of the crossing. On disembarkation, drivers may only start their engines when instructed by the crew.
Personal belongings left in the vehicles are at Your own risk. We will not be held responsible for any damage to the vehicles or to items therein. Any damage caused to the vessel or third parties by a vehicle is the liability of the owner of the vehicle and compensation must be settled before disembarkation.
The master of the vessel may, at his discretion and in the interest of safety, not allow loading of vehicles/cargo if their weight/dimensions exceed the maximum allowed or the nature of which may constitute a hazard. The driver of the vehicle is responsible to ensure that cargo carried in/on the vehicle is safely secured and the master may disallow carriage if the cargo is not safely secured. Maximum overall height of vehicles must not exceed 4.35 metres on side lanes and 4.6 metres on centre lanes. The maximum weight for single wheel axle is 11 tonnes and 14 tonnes for double wheel axle. The total overall weight must not exceed 40 tonnes. Any extra cargo will be unloaded and carried at driver’s expense. Weapons, dangerous and/or illegal articles/materials/substances are strictly forbidden to be carried on board in any form or quantity. You and Your baggage/vehicles are liable to security searches Our personnel. We will fully co-operate with the relevant authorities to prosecute persons found in possession of forbidden items.
- Non-Commercial Vehicles
The carriage of goods which are not for personal use will be charged at commercial rates. Towed trailers carrying goods or importation of any goods, will be charged at commercial rates for the full length. Commercial tariffs apply for all vehicles and towed trailers/extensions declaring cargo of a commercial nature or goods intended for commercial resale upon booking. Passenger-carrying minivans with a capacity of 10 seats / passengers or more and will be carrying less than 50% of their passenger capacity, will be charged commercial tariffs. For vehicles registered as Commercial, TIR and passenger coaches, kindly contact Ponte Ferries on email@example.com or +356 27998989.
9. Dangerous goods and firearms
It is strictly prohibited to bring dangerous goods and firearms on board the ferry and all dangerous goods (as defined in the International Maritime Dangerous Goods (IMDG) Code, as amended), shall be declared to Us when effecting booking, in accordance with the applicable requirements. We reserve the right to refuse any booking in such instances.
Vehicles with liquid gas must be declared when purchasing tickets. Failing such declaration, such goods will be refused passage. LPG Vehicles (motor vehicles propelled by liquefied petroleum gas) should have gas storage and associate systems built to standards equivalent to the Road Vehicle (Construction and Use) Regulation 1986, as amended. Motor vehicles propelled by LPG may be carried in the cargo spaces, provided that (i) the ignition is switched off; (ii) the tank is not full, so as to ensure no possibility of spillage; and (iii) the gas is contained in a cylinder or cylinders with valves which should be closed when the vehicle is in position on board the ship. Kindly ensure that all cylinders and pipes are fitted properly and securely.
10. Information and Complaints
Should You wish to raise any queries or concerns about the service offered by Us to You, You are requested to immediately contact any member of staff. In the event that your queries and/or concerns are not resolved, You have the right to file a complaint within15 days from the date on which the service was performed or when the service should have been performed.
Any queries or complaints that You wish to raise, should be sent to us either via email at firstname.lastname@example.org or made by phoning us on +35627998989 during normal office hours.
11. Data Protection
We ensure that any personal data that is processed by Us is done in accordance with the Data Protection Act (Chapter 586 of the laws of Malta) and any subsidiary legislation that may be issued thereunder and as may be amended from time to time, and any other relevant legislation which is applicable, including Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the General Data Protection Regulation or GDPR) (hereinafter referred to as the “Regulation”).
The person (whether natural or non-natural) making the booking acknowledges that he is solely responsible for making sure that the provision of personal data to us, whether his own or that of another individual, is correct and fully complies with applicable Data Protection laws (including, without limitation, the Regulation) and that the relevant person with respect to whom the personal data relates has been provided with the necessary information at law regarding the processing of his personal data by Us. The person making the booking further agrees that any information notices, consents or other applicable requirements that may be required for the provision of third-party data to Us shall be fulfilled solely by him. In this respect, the person making the booking hereby fully indemnifies Us and shall render Us completely harmless against all costs, damages or liability of whatsoever nature resulting from any claims or litigation (instituted or threatened) by any third party against us as a result of the provision of any third-party personal data to Us by him.
12. Law and Jurisdiction
Any dispute or claim that may arise between You and Us, including disputes arising out of or relating to these Terms and Conditions and/or the ferry service provided by Us, shall be subject to the laws of Malta. Any such dispute shall be determined by the competent courts in Malta, save that where otherwise provided in the Athens Convention or other mandatory law, convention or regulation.
You may be eligible to opt for one of the out-of-court dispute settlement procedures provided for under the applicable laws currently into force, such as the platform provided by the European Commission, available on the website http://ec.europa.eu/odr.
13. Boarding conditions
You are reminded to read the terms and conditions of carriage, which are included in Your ticket. When booking is made through a travel agent, it is the Travel Agent’s responsibility to convey all the information in these terms and conditions to the passenger. In the event an Agent fails to do so, the Agent is responsible for any direct or indirect damages incurred by the client. The Travel Agent is also responsible to forward to the client any information that might be issued by Us from time to time.
Smoking is strictly prohibited in all areas on the vessel except for the specifically designated areas on outside decks.
Passengers are to familiarize themselves with safety notices, watch the safety videos carefully and pay attention to any P.A. announcements on board.
Passengers are to be seated in areas of the vessel as indicated by the crew. Lying down on the sofas on board vessels is prohibited. Passengers should strictly abide by the instructions given by the crew whilst on board Our vessels.
You shall be liable to and shall reimburse Us for all damages to the vessel and its furnishings and any of Our equipment or property caused directly or indirectly, in whole or in part, by Your acts or omissions, whether accidental, willful or negligent. You shall further indemnify Us and each and all of Our agents or employees against all liability whatsoever arising from any personal injury, death or damage or loss whatsoever caused, directly or indirectly, in whole or in part, by any willful or negligent act or omission on Your part.
We are not responsible for and will not offer compensation to passengers who are not allowed to board the vessel by port or local authorities.
Passengers shall neither pay nor receive any general contribution with respect to any property.
Should any provision, or portion of any provision, of these Terms & Conditions be contrary to law or invalid by virtue of Maltese jurisdiction or be so held by a Maltese, such provision shall be deemed to be ineffective and all remaining provisions herein shall continue to be in full force and effect. The headings of these Terms & Conditions are for convenience of reference only and shall not define or limit any of the terms or provisions hereof.
All claims and litigation of any kind whether against the Carrier and or the Vessel or otherwise shall be brought in Malta. These Terms & Conditions shall be governed by the laws of Malta and international treaties in force. Each party hereto irrevocably submits to the exclusive jurisdiction of the Arbitration Courts of Malta in respect of any action, proceeding or litigation of any kind relating in any way to the passenger and or his luggage and or carriage on board the vessel.