Ponte Ferries is this week contacting all those who booked trips to Sicily between September 1st and 15th to assist them in securing a full refund as well as an additional voucher equivalent to their booking to use over the next 12 months.
After it was forced to delay the launch of its ferry service to the port of Augusta due to last-minute contestations from another operator, Ponte Ferries has dedicated the past weeks to ensure none of its clients’ long-awaited holidays were disrupted.
“We again apologise to our customers for this unexpected turn of events and we remain determined to ensure there is a choice of operators on the Malta-Sicily ferry route. We are working round the clock to resolve this situation in the shortest possible time.”
Anyone seeking assistance can call on 2799 8989 or send an e-mail to email@example.com.